Customer Support & Contact Policy

 

Effective Date: December 4, 2025

Contacting Us

 

For any questions about your order, our products, or our policies, please contact us at:

 

Email: admin@tradythings.com

 

We typically respond within 1 to 2 business days, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We are closed on weekends and U.S. federal holidays.

For Order Issues

 

To help us resolve your issue quickly, please include:

• Your full name
• Your order number
• A description of the issue
• Photos, if the issue involves damage or incorrect items

 

For returns or refunds, please review our Refund and Return Policy before contacting us.

Shipping Questions

 

For delivery status, estimated times, and tracking information, please refer to our Shipping Policy.

 

We are committed to providing timely, respectful support and clear communication. If you have any questions, we’re here to help.